Refund Policy
Original Artwork Returns
We want you to love your new artwork as much as we do. To ensure this, if you have any questions before purchasing, we encourage you to email info@reggienco.co.uk. Please note that original artwork and commissions are non-refundable, and we cannot accept returns or cancellations for these items, whether ordered online, by email, or over the phone.
If you encounter an issue with your purchase or the artwork is not as described, please contact us immediately. We will work to either correct the fault or arrange an exchange. However, if the damage occurred during transit, we will assist with a claim against the courier but cannot be held liable for recovering costs.
Should a return be necessary, the artwork must be returned in its original packaging and in its original, unused condition. Items that are returned in less-than-original condition, show signs of wear beyond opening the packaging, or do not correspond with the described fault will not be eligible for a refund.
Return postage is initially at the customer’s expense. We recommend using a tracked service. Once we receive and inspect the returned artwork and agree with the described fault, reasonable return postage costs will be reimbursed. We suggest using Royal Mail, UPS, or DHL services that include tracking and require a signature.
Refunds can only be issued to the original payment method and will be processed after the artwork has been received and approved by the artist. If a refund is refused, we’ll contact you to explain the reasons.
Print Returns
We offer a 14 Day Money Back Guarantee with no questions asked when you buy prints online through reggienco.co.uk.
If you are not completely satisfied with your print then please return the work within 14 days of receiving it.
1. The cost of returning the item will be the responsibility of the buyer. When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, we advise you to opt for a signed for delivery service. It can take up to 7 days for the item to reach its destination.
2. We will not accept returns for items that have been damaged post delivery. If this is the case, the item will be returned to the customer at the customer’s expense.
3. You must return the goods within 14 days of your receipt of the art work with both art work and all packaging in their original condition, securely wrapped, including our delivery slip and at your risk and cost.
4. Refunds can only be issued to the original payment method and will be processed after the artwork has been received and approved by the artist. If on rare occasion a refund is refused, we’ll contact you to explain the reasons.
Please email us at info@reggienco.co.uk and we will send you the return address. We advise you to opt for a signed for delivery, as we are not able to accept responsibility for items that fail to reach us.
We will refund your purchase when we have received and checked the item.
How Can I Cancel My Order
If you would like to cancel your order, please email us at info@reggienco.co.uk as soon as possible to notify us that you wish to cancel. If the order has already been processed, you will have to follow the standard return process described above.